Marketing

Reputation Booster

Ai powered reputation booster icon

Solicit. Redirect. Reply.

Upon completion of a project or engagement, solicit valuable feedback from your customers.

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Trigger

Triggers are always customized to your processes.

Customer Purchase or Project Close Out

Monitor for closed projects or purchases.

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Operations

These are standard operations. Actual operations will be customized to your needs.

1. Solicit Feedback

  • Pull relevant work or purchase details from your project management or CRM system.
  • Email the customer a feedback-request email asking them to rate their experience as "Excellent," "Fair," or "Poor."

2. Process the Responses

Redirect responses to designated landing pages based on their ratings.

  • Excellent ratings are asked to leave a review on a third-party site or share a testimonial.
  • Fair and Poor ratings are asked to fill out a form about their experience.
  • A customer service is generated from project details and sent to a customer service rep for personalized follow up.

3. Follow Up

  • An follow-up email is generated for any poor ratings and then sent to the customer service team to reach out.

AUTOMATION IMPACT REPORT

MANUAL EFFORT

None

Customer service will need to follow up on poor ratings, but everything else is done by automation.

OUTPUTS

1-2

The email to the customer and (if needed) the customer service email are each outputs.

TIME SAVED

2+ HOURS

Your team doesn't have to monitor for completed projects or solicit ratings, reviews or testimonials.

Client Example

PlayThru is an online scoring system for golf events. PlayThru wanted to see what new users thought of the product.

An email is sent to the user asking for their feedback. "Excellent" link clicks are asked to leave a review the company's Google Business Listing. Other ratings are asked to fill out a Google form where their feedback is collected in a Google Sheet for review and processing.

PlayThru ratings and reviews generated through Ai feedback request automation

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Start with a free audit of your sales & marketing systems. We’ll show you exactly how AI + Automation can help you do more, faster.

DISCLAIMER: L2 only takes on five new automation projects a month.

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