L2 Digital Privacy Policy
Effective Date: Nov. 24, 2025
1. Introduction
L2 Marketing LLC, doing business as L2 Digital ("we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you visit our website L2-Digital.com or engage with our AI automation and marketing services.
By accessing our website or using our services, you consent to the data practices described in this policy.
Business Entity: L2 Marketing LLC (dba L2 Digital) Registered in: Ohio, United States
2. Information We Collect
We collect information to provide better services, manage our client relationships, and ensure the efficiency of our automations.
A. Information You Provide Directly
We collect data when you fill out forms, book appointments, or sign up for our newsletter. This includes:
- Identity Data: First name and last name.
- Contact Data: Email address and phone number.
- Professional Data: Company name and job title.
- Inferred Data: We may use your submission email (e.g., name@company.com) to identify your company website URL to better understand your business needs.
B. Information Collected Automatically
When you visit our website, we use tracking technologies to capture activity data. This includes:
- Device & Usage Data: IP address, browser type, operating system, referral sources, and pages viewed.
- Tools Used: We utilize Google Analytics, HubSpot, and GoHighLevel to track user behavior and website performance.
C. Interactive Features (AI Chatbots)
We deploy web apps and AI-powered chatbots or assistants on our website. If you interact with these tools, the content of your conversation and queries will be collected to provide answers and improve the chatbot's accuracy. It may also be used to market future services or offerings.
3. How We Use Your Information
We use your data for legitimate business purposes, including:
- Service Delivery: To schedule meetings, provide consultations, and deliver agreed-upon automation services.
- Communication: To send you administrative information, booking confirmations, and invoices.
- Marketing: To send you our email newsletter and updates about AI trends. Note: We do not use your phone number for SMS marketing campaigns. Phone numbers are used strictly for appointment coordination or direct client communication.
- Internal Improvement: To analyze how users interact with our website so we can improve our layout and offerings.
4. AI and Automation Disclosure
As an agency specializing in AI, we believe in radical transparency regarding how we handle data in relation to Artificial Intelligence.
- Your Data & AI Models: We do not use your personal contact information or confidential business data to train public AI models (such as those by OpenAI, Google, or Anthropic). Your data remains isolated.
- Internal Use Only: We may use third-party AI tools (such as ChatGPT or Claude) to assist in generating internal marketing copy or strategy documents for our own business.
- Client Automation Architecture: When we build automations for you, we do not act as a "Data Processor" for your customers' data. All data flows through your own accounts and platforms (e.g., your HubSpot, your Make.com account). We design the architecture, but the data resides in your controlled environment.
5. Sharing Your Information
We do not sell, trade, or rent your personal identification information to others. We only share data with trusted third-party service providers necessary to operate our business ("Sub-processors").
Key third-party tools we integrate with include:
- HubSpot & GoHighLevel: For CRM, form capture, and website hosting.
- Make.com (formerly Integromat): For backend automation processes.
- Google Analytics: For website traffic analysis.
These parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6. Notice to California Residents -- CCPA/CPRA
Although we are based in Ohio, we respect the rights of our clients in California. Under the California Consumer Privacy Act (CCPA) and CPRA, California residents have specific rights:
- Right to Know: You may request details about the categories of personal information we collect.
- Right to Delete: You may request that we delete any personal information we have collected from you.
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise these rights, please contact us at the email address listed below.
7. Your Rights and Choices
Regardless of where you live, we extend the following rights to all users:
- Opt-Out of Marketing: You can unsubscribe from our email newsletters at any time by clicking the "Unsubscribe" link at the bottom of our emails.
- Access & Correction: You may request a copy of the data we hold about you or ask us to correct inaccurate data.
- Request Deletion: You may request that we remove your personal data from our CRM (HubSpot/GoHighLevel).
8. Security of Your Data
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no transmission over the Internet is 100% secure.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
L2 Digital 13881 Stoney Creek Dr., North Royalton, OH 44133
Email: service@l2digital.com
Phone: 440-666-5711
