L2 Digital Terms & Conditions
Effective Date: Nov. 24, 2025
1. Acceptance of Terms
By creating an account, logging in, or using the software platform provided by L2 Digital (the "Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you are prohibited from using the Platform.
2. Nature of the Platform
The Platform is a white-label customer relationship management (CRM) and marketing automation tool.
- Reseller Status: You acknowledge that L2 Digital is an independent reseller of a third-party software provider (HighLevel). L2 Digital does not own the underlying source code of the Platform but grants you access to use it under a sub-licensing agreement.
- Availability: While we strive for 99.9% uptime, we cannot guarantee that the Platform will be uninterrupted or error-free. We are not liable for downtime caused by the underlying software provider, third-party integrations, or internet service disruptions.
3. User Accounts and Security
- Account Access: You are responsible for maintaining the confidentiality of your login credentials. You are fully responsible for all activities that occur under your account or sub-accounts.
- Authorized Users: You agree strictly not to share your account access with unauthorized individuals.
4. Acceptable Use Policy (Strict Anti-Spam)
This is the most critical section of this agreement. We have a zero-tolerance policy for spam.
By using the Platform, you agree NOT to:
- Use the Platform for phishing, scams, or selling illegal goods/services.
- Violate the Telephone Consumer Protection Act (TCPA) or the CAN-SPAM Act.
Violation Consequences: L2 Digital reserves the right to immediately suspend or terminate your account without refund if we detect suspicious sending patterns or high spam complaint rates (e.g., email bounce rates > 5% or SMS opt-out rates > 3%).
5. SMS and Email Compliance (A2P 10DLC)
If you use the Platform to send text messages (SMS/MMS) to US numbers:
- A2P 10DLC Registration: You acknowledge that you must register your brand and campaign use cases (A2P 10DLC) to comply with US Carrier regulations.
- Fees: You are responsible for all carrier fees, registration fees, and pass-through surcharges associated with your SMS usage.
- Liability: L2 Digital is not liable for undelivered messages due to carrier filtering or your failure to register for A2P 10DLC.
6. Subscription and Billing
- Recurring Billing: Subscription fees for access to the Platform are billed in advance on a monthly or annual basis.
- Cancellation: You may cancel your subscription at any time via your account settings or by emailing services@L2-digital.com. Cancellations take effect at the end of the current billing cycle.
- No Refunds: There are no refunds for partial months of service or for periods where the account was unused.
7. Intellectual Property & Data Ownership
- Your Data: You retain full ownership of all data, leads, and content you upload to the Platform ("Client Data"). We claim no intellectual property rights over the material you provide.
- Our IP: You may not duplicate, copy, or reuse any portion of the Platform's visual design elements or code without express written permission from L2 Digital.
8. Third-Party Integrations and AI
- Integrations: The Platform integrates with third-party tools (e.g., Google, Meta, Stripe, OpenAI). L2 Digital is not responsible for the performance or data handling of these third parties.
- AI Features: If you utilize AI features (such as Content AI or Conversation AI), you acknowledge that results are generated by third-party models. You are responsible for reviewing all AI-generated content for accuracy before sending or publishing.
9. Limitation of Liability
To the maximum extent permitted by Ohio law, L2 Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
- Your use or inability to use the Platform;
- Any unauthorized access to or use of our servers and/or any personal information stored therein;
- Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Platform by any third party.
10. Indemnification
You agree to indemnify and hold harmless L2 Digital and its officers, directors, and employees from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Platform, your violation of these Terms, or your violation of any third-party rights (including specific violations of the TCPA or CAN-SPAM Act).
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions.
12. Contact Us
If you have any questions about these Terms, please contact us at: services@L2-digital.com
